Frequently Asked Questions
Do I need to make an appointment to try on rental costumes?
You’re welcome to come by during our hours of operation to choose a rental costume. However, if you’re planning to come as part of a group, a courtesy phone call to our rental department ahead of time would help us serve you better.
Do I get a price break if I rent for only one day?
Many costumes need to be altered, and all costumes need to be cleaned after use, which the rental fee covers. The price for a one-day rental is the same as for a three day rental.
Can I rent for longer than one week?
Yes you may. 10% per day is applied for up to a two-week period. Please see the rental staff for a quote for the time you will need the c
If I don’t use the costume, can I bring it back for a refund?
We do not offer refunds on costumes. If you are unsure of whether you will need the costume or not, we are happy to hold it for you until you are sure.
I don’t have a credit card. Can I give you a cash deposit?
It is our policy that only a valid credit card may be used as a deposit. Both the card and cardholder must be present when renting. Please plan ahead accordingly as there are absolutely no exceptions to this rule.
Am I allowed to take pictures in your rental store?
We only allow pictures to be taken for theatre, film and TV costume sourcing. If you wish to take pictures in costume, there is a fee of $60/hr. If you need a picture of a specific costume, our rental staff is able to take pictures and email them to you.
Do you rent wigs, masks or shoes?
We have a limited supply for theatre production only.
Do you sell your rental stock?
Many of our costumes belong to specific productions, and are not available for sale. If you are looking to have something special made, please see our rental staff.
Will you make me a custom costume?
Yes, our workroom will make a custom piece, or pieces. It depends entirely on how busy the workroom is, and how much advance notice is given. If you are interested in having something made, please speak with our sewing staff.
Do you have licensed characters like Dora the Explorer/Barney/Blues Clues, etc?
The images of these licensed characters belong to the company which created them; therefore, we cannot rent them as our own. We do have a stock of generic mascots. Our retail store also sells a selection of licensed costumes.
Why don’t you have pictures of all your costumes on your website?
While we continue to update our website with current costumes, our stock is so large that we couldn’t possibly picture everything on the site. If there is something specific you are looking for, please contact our rental staff, and they will be happy to email pictures to you.
Do you rent for children?
We do have a small selection of children’s costumes
How much time do I need to commit to the rental process?
This depends on whether or not you want/need alterations. Customers are always welcome to come by on the day of an event and choose a costume that is already in their size. In general, however, we encourage customers to come in as soon as possible and try things on so that we can provide alternations as necessary. Ideally, please come in at least 3-5 days prior. This way, if there are alterations that need to be made, they can be finished in time for the event. The costume you choose can then be held until you’re ready to pick it up.
I’m from out of town, and can’t get in to try on costumes. What should I do?
If you are able to give us detailed measurements over the phone, we can select costumes and send you pictures via email. However, if you are not able to physically try on the costume prior to picking up, we cannot guarantee a proper fit.
Can I pay for my order over the phone?
Yes you can, provided that we also receive a manual imprint email of the front and back of the card. The email must have the card number, expiry date and verification code clearly visible, and be signed by the cardholder.
Will you ship the costume to me?
We’re happy to ship with the courier company of your choice, provided that you make all prior arrangements and pay for the shipment yourself. If you are returning costumes by courier, please be sure that they are returned freight prepaid.
What happens if I can’t return the costume during store hours? Do you have a drop-box?
Due to the delicate nature and large size of many of our costumes (e.g. mascots), we do not offer a drop box service. It does not have to be the renter returning the costume. You may send it with a friend, family member or courier. Many taxi companies offer a delivery service for a small charge as well.